How can I cancel an order?
You’ll have the option to cancel your order directly from your confirmation email within 2 hour. Scroll down to find the “Changed Your Mind?” section. If it’s been longer than 120 minutes, email firstname.lastname@example.org and we’ll help find an alternative solution.
I accidentally cancelled my order, can I resume it?
If you’ve cancelled your order on site and want to receive your order after all, the best way to do so is by placing a new order at checkout. Email email@example.com if you have any questions — we’re here to help.
I cancelled my order, but I’m not sure it went through. Can you confirm it has been cancelled?
If you’ve cancelled your order using the link in your order confirmation email, you’ll receive another email once the order has successfully been cancelled. If you haven’t received a cancellation confirmation email, let us know at firstname.lastname@example.org (and include your original #GLO order number) and we’ll take a look!
I don’t see the option to self-cancel! How can I cancel my order?
If you’ve placed an order contains a gift card, please email email@example.com as soon as possible (including your # order number and cancel/change request) and we can help.
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